What is Tidio ‑ Live Chat & AI Chatbot?
Tidio combines live chat, a chatbot builder and an AI sales assistant called Lyro into one customer support platform built for e-commerce. It does not carry the Built for Shopify badge. It shows a 4.7/5 rating on 1,285 reviews and is developed by TIDIO LLC, based in San Francisco, with the app live since 2014.
How does the app work on a Shopify store?
Merchants engage shoppers through live chat with pre-set messages, automate flows with a visual chatbot builder, and let Lyro, the AI agent, resolve most support questions and recommend products based on real-time cart and order data. Everything runs from one centralized helpdesk panel, and the app connects to Klaviyo, Mailchimp, Judge.me and Zendesk. It covers 6 languages, including French, German and Spanish.
Why choose Tidio over another chatbot app?
The combination of live chat, a flow-based chatbot builder and a distinct AI sales assistant in one platform covers more ground than apps that focus on just one of these pieces. Over a decade on the market gives it one of the longer track records in this list. A recent review flags the inability to export customer conversation data as a real limitation, worth checking directly if data portability matters for a given support workflow, alongside verifying whether the pricing tiers (split across Customer Service, Flows and Lyro AI as separate add-ons) fit the actual usage pattern of the store.
What are the 3 main features of the app?
- Lyro AI sales assistant, handling most support questions autonomously.
- Visual chatbot builder for custom automation flows.
- Real-time visitor and cart preview, with past order history visible during chat.
