What is Tidio ‑ Live Chat & AI Chatbot?
Tidio combines live chat, a chatbot builder and an AI sales assistant called Lyro into one customer support platform built for e-commerce. It does not carry the Built for Shopify badge. It shows a 4.7/5 rating on 1,285 reviews and is developed by TIDIO LLC, based in San Francisco, with the app live since 2014.
How does the app work on a Shopify store?
Merchants engage shoppers through live chat with pre-set messages, automate flows with a visual chatbot builder, and let Lyro, the AI agent, resolve most support questions and recommend products based on real-time cart and order data. Everything runs from one centralized helpdesk panel, and the app connects to Klaviyo, Mailchimp, Judge.me and Zendesk. It covers 6 languages, including French, German and Spanish.
Why choose Tidio over another chatbot app?
The combination of live chat, a flow-based chatbot builder and a distinct AI sales assistant in one platform covers more ground than apps that focus on just one of these pieces. Over a decade on the market gives it one of the longer track records in this list. A recent review flags the inability to export customer conversation data as a real limitation, worth checking directly if data portability matters for a given support workflow, alongside verifying whether the pricing tiers (split across Customer Service, Flows and Lyro AI as separate add-ons) fit the actual usage pattern of the store.
What are the 3 main features of the app?
- Lyro AI sales assistant, handling most support questions autonomously.
- Visual chatbot builder for custom automation flows.
- Real-time visitor and cart preview, with past order history visible during chat.
Pros and Cons
Works With
Languages
For any request for changes, partnership proposals, or other questions, contact us at: contact@inside-app.com
