What is Tidio?
Tidio combines live chat, a chatbot builder and an AI sales assistant called Lyro into one customer support platform built for e-commerce. It does not carry the Built for Shopify badge. It shows a 4.7/5 rating on 1,285 reviews and is developed by TIDIO LLC, based in San Francisco, with the app live since 2014.
How does the app work on a Shopify store?
Merchants engage shoppers through live chat with pre-set messages, automate flows with a visual chatbot builder, and let Lyro, the AI agent, resolve most support questions and recommend products based on real-time cart and order data. Everything runs from one centralized helpdesk panel, and the app connects to Klaviyo, Mailchimp, Judge.me and Zendesk. It covers 6 languages, including French, German and Spanish.
Why choose Tidio over another chatbot app?
The combination of live chat, a flow-based chatbot builder and a distinct AI sales assistant in one platform covers more ground than apps that focus on just one of these pieces. Over a decade on the market gives it one of the longer track records in this list. A recent review flags the inability to export customer conversation data as a real limitation, worth checking directly if data portability matters for a given support workflow, alongside verifying whether the pricing tiers (split across Customer Service, Flows and Lyro AI as separate add-ons) fit the actual usage pattern of the store.
What are the 3 main features of the app?
- Lyro AI sales assistant, handling most support questions autonomously.
- Visual chatbot builder for custom automation flows.
- Real-time visitor and cart preview, with past order history visible during chat.
Pros and Cons
Works With
Languages
Tidio which plan to choose?
| Plan | Free | Customer Service | Flows | Lyro AI Chatbot |
|---|---|---|---|---|
| Monthly price | $0 | $29100 conversations | $29 | $39 |
| Annual price | – | $290$24.17/month, save 17% | $290$24.17/month, save 17% | $390$32.50/month, save 17% |
| Free trial | – | 7 days | 7 days | 7 days |
| Main use | Get started | Helpdesk | Chatbot automation | AI agent |
| Usage limit | Live chat with 50 usersflows up to 100 visitors/month | 100 conversations250 to 1,000 conversations for $59 | Up to 40,000 visitorsupgrade as you grow | Up to 200 Lyro conversationsupgrade as you grow |
| Example: 250 conversations | – | $59 | Not listed | Not listed |
| Analytics & live visitors list | – | ✓ | – | – |
| Operating hours | – | ✓ | – | – |
| Tidio AI reply assistant | – | ✓ | – | – |
| Automation analytics | – | – | ✓ | – |
| Chatbot templates & visual builder | – | – | ✓ | – |
| Website scraper & Lyro tasks | – | – | – | ✓ |
| Native Shopify actions | – | – | – | ✓ |
| No Tidio branding | – | Not listed | Add-onprice not listed | Add-onprice not listed |
| Live chat support (24/5) | Not listed | ✓ | ✓ | ✓ |
For any request for changes, partnership proposals, or other questions, contact us at: contact@inside-app.com
