What is Crisp ‑ Helpdesk & AI Chatbot?
Crisp is an omnichannel e-commerce helpdesk centralizing up to 12 channels (email, WhatsApp, Instagram DM, Messenger, phone and more) with a custom-trained AI agent and human handover when needed. It does not carry the Built for Shopify badge. It shows a 4.1/5 rating on 35 reviews, the lowest rating in this batch, and is developed by Crisp, based in Nantes, France, and launched on Shopify in December 2022.
How does the app work on a Shopify store?
Merchants build a dedicated FAQ base that feeds the AI agent, then centralize incoming messages from all 12 channels into one inbox, with the AI handling first responses and handing off to a human when it falls short. It covers 16 languages, including French, German and Japanese, and connects to Gmail, Instagram, WhatsApp and Klaviyo.
Why choose Crisp over another helpdesk app?
Covering 12 channels, including phone and video calls alongside the usual chat and email, is broader than most competitors in this list, useful for a support team already juggling many contact points. Pricing is billed separately from the Shopify invoice, a structural difference worth noting versus apps billed entirely through Shopify. The lower rating here compared to the rest of this batch is worth taking seriously: one detailed review describes the AI copilot underperforming compared to Gmail's Gemini integration, spam and real customer emails mixing together with no easy bulk actions, and weak email formatting, concrete usability gaps worth testing directly before relying on Crisp as a primary support tool.
What are the 3 main features of the app?
- Up to 12 channels centralized in one inbox, including phone and video.
- Custom-trained AI agent fed by a dedicated FAQ builder.
- AI-to-human handover when the bot can't resolve a query.
