What is Chatway Live Chat & AI Chatbot?
Chatway is a live chat and AI chatbot app with mobile apps for iOS and Android, letting merchants respond to customers from anywhere, alongside a shared inbox and FAQ builder. It does not carry the Built for Shopify badge. It shows a 4.9/5 rating on 257 reviews and is developed by Premio, based in Israel, and launched in September 2023.
How does the app work on a Shopify store?
The live chat inbox gives direct access to Shopify cart, order and coupon data, so agents can answer questions with real context rather than switching tabs. An AI chatbot agent handles routine questions 24/7, canned responses speed up common replies, and social chat buttons (WhatsApp, Messenger, Instagram, Telegram, SMS, phone) sit alongside the widget. It's currently English-only.
Why choose Chatway over another live chat app?
Native iOS and Android apps are a meaningful convenience for a small team that wants to reply on the go, a feature not every competitor in this list offers as polished. Direct access to Shopify cart and order data inside the chat inbox removes a common friction point where agents have to look up order details separately. Reviews consistently highlight the free plan as genuinely usable for a small store with low chat volume, a reasonable entry point before testing whether the AI or premium features are worth upgrading for.
What are the 3 main features of the app?
- Native iOS and Android mobile apps for on-the-go support.
- Direct access to Shopify cart, order and coupon data inside the chat inbox.
- Social chat buttons for WhatsApp, Messenger, Instagram, Telegram, SMS and phone.
