What is Zipchat AI Chatbot?
Zipchat is an AI agent designed to take real actions rather than just answer questions: order tracking, discounts, returns, cart recovery and product recommendations across live chat, WhatsApp, Instagram and email. It carries the Built for Shopify badge and shows a 4.8/5 rating on 173 reviews. It's developed by Zipchat Inc., based in Wilmington, Delaware, and launched in May 2023.
How does the app work on a Shopify store?
The same AI agent operates across every channel, using prompt-based abilities rather than a traditional flow builder, and can act inside connected tools like a CRM or checkout through custom skills. It handles pre- and post-purchase conversations, turning support emails into revenue conversations, and pricing scales by number of AI replies per month rather than by traffic or seats. It's currently English-only.
Why choose Zipchat over another AI agent app?
The emphasis on the AI actually taking actions (processing a return, applying a discount, checking stock) rather than only answering informational questions is a more advanced capability than several competitors in this list that focus on Q&A. Multiple detailed reviews describe measurable drops in support ticket volume alongside sales increases after adopting the Enterprise tier, with named team members credited for hands-on onboarding. The prompt-based configuration, replacing traditional flow builders entirely, is worth testing directly to judge how much control it gives compared to Flyweight's or Tidio's more structured setups.
What are the 3 main features of the app?
- Action-taking AI agent: order tracking, discounts, returns, cart recovery.
- One AI agent across live chat, WhatsApp, Instagram and email.
- Prompt-based configuration, replacing traditional flow builders.
Pros and Cons
Works With
Languages
Zipchat which plan to choose?
| Plan | Free | Starter | Pro | Scale |
|---|---|---|---|---|
| Monthly price | $0 | $80 | $300 | $600 |
| Annual price | – | $768$64/month, save 20% | $2,880$240/month, save 20% | $5,760$480/month, save 20% |
| Free trial | – | 7 days | 7 days | 7 days |
| AI replies per month | 120 | 750 | 3,000 | 6,000 |
| Conversations per month | Around 50 | Around 300 | Around 1,250 | Around 2,500 |
| Price per AI reply | – | $0.107 | $0.10 | $0.10 |
| Training pages | 100 | 1,000 | 75,000 | 300,000 |
| Priority support | – | – | ✓ | ✓ |
For any request for changes, partnership proposals, or other questions, contact us at: contact@inside-app.com
