What is Dondy: WhatsApp Marketing+Chat?
Worth noting upfront: Dondy isn't a general chatbot app like the others in this list. It's a WhatsApp marketing and automation platform, covering abandoned cart recovery, bulk campaigns, COD verification and a WhatsApp widget, with AI chatbot and AI agent features as one part of a broader toolkit. It does not carry the Built for Shopify badge. It shows a 4.8/5 rating on 776 reviews and is developed by Dondy, based in Israel, and launched in March 2023.
How does the app work on a Shopify store?
Merchants recover abandoned carts and send personalized marketing campaigns, reminders and COD confirmations directly via the official WhatsApp Business API. AI chatbots and agents handle support and sales conversations within WhatsApp, with a multi-agent inbox for the team, and reviews can be collected via Judge.me, Loox, Yotpo or Trustoo directly through WhatsApp. It covers 5 languages, including French, Spanish and Portuguese.
Why choose Dondy over a dedicated AI chatbot app?
If the goal is specifically an AI chatbot widget for the website, a dedicated app like Chatty, Tidio or MooseDesk is a better direct fit. But for a merchant whose priority is WhatsApp specifically, whether for cart recovery, COD-heavy markets, or bulk campaigns, Dondy's focus on the official WhatsApp API is a real differentiator most general chatbot apps in this list don't offer at the same depth. Reviews consistently praise support responsiveness and report strong ROI from the automation features, particularly among merchants in Latin America and other WhatsApp-first markets.
What are the 3 main features of the app?
- Abandoned cart recovery and bulk campaigns via the official WhatsApp API.
- AI chatbot and agent for WhatsApp support and sales, with a multi-agent inbox.
- Review collection via WhatsApp, integrated with Judge.me, Loox, Yotpo or Trustoo.
Pros and Cons
Works With
Languages
Dondy which plan to choose?
| Plan | Free | Pro | Power Automation | Elite |
|---|---|---|---|---|
| Monthly price | $0 | $6.99 | $79.99 | $159.99 |
| Annual price | – | $67.10$5.59/month, save 20% | $719.88$59.99/month, save 25% | $1,439.88$119.99/month, save 25% |
| Free trial | – | 7 days | 7 days | 7 days |
| WhatsApp message rate | Not listed | Not listed | From $0.0158US | From $0.0126US |
| Free one-click messages | Not listed | Not listed | 1,000 every 30 days | 1,000 every 30 days |
| Example: 10,000 messages / 30 days (US) | – | – | $222.19$79.99 + 9,000 × $0.0158 | $273.39$159.99 + 9,000 × $0.0126 |
| Official WhatsApp API integration | – | – | ✓ | ✓ |
| Premium button designs & widget text | – | ✓ | ✓ | ✓ |
| Product URL & custom hours | – | ✓ | ✓ | ✓ |
| Analytics reports | – | ✓ | ✓ | ✓ |
| Manual cart recovery & order confirmation | – | ✓ | ✓ | ✓ |
| Automated abandoned cart recovery | – | – | ✓ | ✓ |
| Marketing campaigns & bulk messaging to segments | – | – | ✓ | ✓ |
| Automated customizable messages | – | – | ✓ | ✓ |
| Inbox with Shopify integration | – | – | ✓ | ✓5 agents |
| AI chatbot for sales & support | – | – | – | ✓with corrections & training |
| AI product recommendations | – | – | – | ✓ |
| WhatsApp flows | – | – | Not listed | Unlimited |
| Green tick verification assistance | – | – | – | ✓ |
| VIP account manager | – | – | – | ✓ |
For any request for changes, partnership proposals, or other questions, contact us at: contact@inside-app.com
