What is Chatty AI Chatbot & Live Chat?
Chatty is a sales-first chat platform combining an AI sales agent, live chat, a unified team inbox, a help center and WhatsApp in one app. It carries the Built for Shopify badge and shows a 4.9/5 rating on 1,777 reviews. It's developed by the Chatty team, based in Singapore, and launched in 2022.
How does the app work on a Shopify store?
The AI agent answers product questions, suggests products and helps with order tracking around the clock, while the team manages conversations from every channel (WhatsApp, Messenger, Instagram, email) in a single inbox. Merchants build an unlimited FAQ help center so customers can self-serve, and a mobile app keeps the team responsive from anywhere. It's currently English-only, and connects to Klaviyo and Zendesk.
Why choose Chatty over another chatbot app?
The breadth of channels unified in one inbox, including WhatsApp and Instagram alongside standard live chat, is wider than several competitors in this list that stick to web chat and email. The high review volume with a 4.9 rating suggests strong satisfaction at scale. One review does note that the AI requires substantial training and ongoing instruction to perform well, a fair point to weigh against apps like MooseDesk that market faster out-of-the-box learning from existing FAQs and products.
What are the 3 main features of the app?
- Unified inbox across WhatsApp, Messenger, Instagram and email.
- AI sales agent answering product questions and tracking orders 24/7.
- Unlimited FAQ help center for customer self-service.
