What is StoreFAQ?
StoreFAQ has evolved since its earlier version: the app now combines SEO-optimized FAQ pages, accordion-style product FAQs and an AI chatbot for instant customer support. It carries the Built for Shopify badge and shows a 4.9/5 rating on 146 reviews. It's developed by Storeware, based in Milton, Delaware.
How does the app work on a Shopify store?
Merchants write FAQs faster with AI assistance, organize them with a drag-and-drop builder, and display them on a dedicated FAQ page, product page, collection page or custom page. FAQ/JSON-LD schema can be added to improve search visibility, and the AI chatbot is trained directly on the product catalog to answer in real time, with the option to hand off to live chat. The app covers 23 languages, including French, German and Italian.
Why choose StoreFAQ over another FAQ app?
Adding a product-trained AI chatbot on top of classic FAQs goes further than simple accordion-FAQ generators. AI-assisted answer drafting saves real time on initial setup. One thing worth checking carefully before committing: billing gets more complex at higher tiers, since usage-based costs per additional FAQ page view and per extra AI conversation stack on top of the base plans, a structure worth understanding clearly based on expected traffic volume.
What are the 3 main features of the app?
- AI chatbot trained on the product catalog, with handoff to live chat.
- AI-assisted FAQ drafting, with drag-and-drop organization.
- Built-in FAQ/JSON-LD schema, for improved SEO visibility.
Pros and Cons
Works With
Languages
| Plan | Free | Professional | Growth | Enterprise |
|---|---|---|---|---|
| Monthly price | $0 | $7.99 | $14.99 | $49.99 |
| Annual price | – | – | – | $479.90$39.99/month, save 20% |
| Free trial | – | Not listed | Not listed | Not listed |
| FAQ page views | Up to 100 | Up to 500 | Up to 2,000 | Unlimited |
| Extra FAQ page view | Not listed | $0.0159 | $0.0075 | – |
| AI chatbot conversations | 25 lifetime | 50/month | 100/month | 500/month |
| Extra AI chatbot conversation | Not listed | $0.30 | $0.30 | $0.30 |
| Example: 5,000 FAQ page views + 100 AI conversations | – | $94.54$7.99 + 4,500 × $0.0159 + 50 × $0.30 | $37.49$14.99 + 3,000 × $0.0075 | $49.99included |
| Products the AI can learn | Up to 50 | Up to 150 | Up to 300 | Up to 2,000 |
| Multilingual FAQ | – | ✓ | ✓ | ✓ |
| FAQ export & import | ✓ | Not listed | Not listed | Not listed |
| Support | Standard | Dedicated | Dedicated | Priority |
For any request for changes, partnership proposals, or other questions, contact us at: contact@inside-app.com
