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# Kanal: WhatsApp Marketing+Chat, our full review (reviews, installation, pricing)
- URL: https://www.inside-app.com/kanal-whatsapp-marketing-chat-our-full-review-reviews-installation-pricing/
- Published: 2026-09-22T15:01:36.000Z
- Updated: 2026-09-25T09:11:44.000Z
- Author: Inside App
- Tags: Whatsapp Marketing apps

[Discover Kanal WhatsApp Marketing](https://www.getkanal.com/?ref=insideapp)

### What is Kanal: WhatsApp Marketing+Chat?

Kanal is a WhatsApp-focused marketing and sales automation platform, covering cart recovery, campaigns and AI-powered live chat, similar in scope to Dondy covered earlier in this project's Chatbot batch but built as a French company. It shows a perfect 5.0/5 rating, but on only 77 reviews, making it one of the newer and less-tested apps covered in this project. It's developed by KANAL SAS, based in France.

### How does the app work on a Shopify store?

Merchants build visual automation workflows for abandoned cart recovery, welcome messages, post-purchase upsells and cross-sells, all delivered on WhatsApp rather than email. A conversational AI assistant answers common customer questions and recovers carts in 96+ languages, while a centralized chat inbox manages support conversations, with detailed performance reports measuring sales impact. It's available in French and English, and connects to Gorgias, Klaviyo, WhatsApp API and WhatsApp Business.

### Why choose Kanal over another WhatsApp marketing app?

Being a French-based company with native French and English support is a relevant detail for this project's francophone audience, a differentiator against competitors like Dondy (Israel-based) covered earlier. The AI assistant's 96+ language coverage for cart recovery specifically is broader than most WhatsApp-focused competitors claim. With only 77 reviews and pricing starting at $89/month once past the free demo tier (no free ongoing plan for live use), the track record and cost point are both worth weighing carefully against Dondy, which has a much larger review base (776) and a genuinely free entry tier, before choosing between the two for a WhatsApp-first strategy.

### What are the 3 main features of the app?

1. **Visual automation workflows**, for WhatsApp cart recovery and post-purchase upsells.
2. **AI assistant supporting 96+ languages**, for cart recovery conversations.
3. **Centralized WhatsApp chat inbox**, with detailed sales-impact reporting.

[Discover Kanal WhatsApp Marketing](https://www.getkanal.com/?ref=insideapp)

## Pros and Cons

Pros 

+Free demo plan available to test the app before committing

+Conversational AI answers common questions and converts visitors 24/7

+AI assistant supports over 96 languages on WhatsApp

+Available in 2 languages, including French

+Integrates with Klaviyo, Gorgias, and WhatsApp Business API

Cons 

–Free plan is a demo only, not usable for live stores

–No free plan for live stores, entry price starts at $89/month

–Unlimited contacts and multi-step follow-ups only available on the top-tier Scale plan ($149/month)

## Works With

Flow

Gorgias

Klaviyo

WhatsApp

WhatsApp API

WhatsApp Business

## Languages

French

English

[Discover Kanal WhatsApp Marketing](https://www.getkanal.com/?ref=insideapp)

For any request for changes, partnership proposals, or other questions, contact us at: [contact@inside-app.com](mailto:contact@inside-app.com)