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# Chatway Live Chat & AI Chatbot, our full review (reviews, installation, pricing)
- URL: https://www.inside-app.com/chatway-live-chat-ai-chatbot-review/
- Published: 2026-07-16T11:58:21.000Z
- Updated: 2026-08-07T08:50:20.000Z
- Author: Inside App
- Tags: Chatbot

[Discover Chatway](https://apps.shopify.com/chatway?ref=inside-app.com)

### What is Chatway Live Chat & AI Chatbot?

Chatway is a live chat and AI chatbot app with mobile apps for iOS and Android, letting merchants respond to customers from anywhere, alongside a shared inbox and FAQ builder. It does not carry the Built for Shopify badge. It shows a 4.9/5 rating on 257 reviews and is developed by Premio, based in Israel, and launched in September 2023.

### How does the app work on a Shopify store?

The live chat inbox gives direct access to Shopify cart, order and coupon data, so agents can answer questions with real context rather than switching tabs. An AI chatbot agent handles routine questions 24/7, canned responses speed up common replies, and social chat buttons (WhatsApp, Messenger, Instagram, Telegram, SMS, phone) sit alongside the widget. It's currently English-only.

### Why choose Chatway over another live chat app?

Native iOS and Android apps are a meaningful convenience for a small team that wants to reply on the go, a feature not every competitor in this list offers as polished. Direct access to Shopify cart and order data inside the chat inbox removes a common friction point where agents have to look up order details separately. Reviews consistently highlight the free plan as genuinely usable for a small store with low chat volume, a reasonable entry point before testing whether the AI or premium features are worth upgrading for.

### What are the 3 main features of the app?

1. **Native iOS and Android mobile apps** for on-the-go support.
2. **Direct access to Shopify cart, order and coupon data** inside the chat inbox.
3. **Social chat buttons** for WhatsApp, Messenger, Instagram, Telegram, SMS and phone.

[Discover Chatway](https://apps.shopify.com/chatway?ref=inside-app.com)

## Pros and Cons

Pros 

+14-day free trial on all paid plans, longer than the 7 days most competitors offer

+Free plan includes unlimited conversations and social chat buttons

+iOS and Android apps to manage support on the go

+Access cart, orders, and coupons directly from the live chat inbox

+Unified inbox across WhatsApp, Messenger, Instagram, and email

Cons 

–WhatsApp, Messenger, Instagram, and live translation only available from the Solo plan up ($29/month)

–AI credits and extra agents are an additional cost on every plan, including paid ones

–Automations and workflows only available from the Team plan up ($79/month)

## Works With

Shopify Admin

Email

Facebook Messenger

Instagram

WhatsApp

## Languages

English

[Discover Chatway](https://apps.shopify.com/chatway?ref=inside-app.com)

For any request for changes, partnership proposals, or other questions, contact us at: [contact@inside-app.com](mailto:contact@inside-app.com)